HelpMadad
Questions and answersSawal aur jawab
For sellersSellers ke liye
What if Yaqeen's answer is wrong for my customer?Agar Yaqeen ka jawab mere customer ke liye ghalat ho?
It's advice, not a rule. You can always ship any order. Yaqeen never blocks a buyer.Yeh mashwara hai, qanoon nahi. Aap hamesha koi bhi order bhej sakte hain. Yaqeen kabhi khareedar ko block nahi karta.
How do I tell Yaqeen what happened to a parcel?Parcel ka kya hua, Yaqeen ko kaise batayein?
At 8 pm we message you on WhatsApp about orders from three days earlier. Tap once if all were delivered, or mark the ones refused at the door or lost to a courier problem.Raat 8 baje hum WhatsApp par teen din pehle ke orders ka poochte hain. Sab deliver hue to ek tap, warna darwaze par wapas ya courier ke masle wale mark karein.
Does Yaqeen ever hold my money?Kya Yaqeen kabhi mera paisa rakhta hai?
No. Advances go straight from the buyer to your own account. You only pay Yaqeen for checks.Nahi. Advance seedha khareedar se aap ke account mein jata hai. Aap Yaqeen ko sirf checks ki qeemat dete hain.
What happens when I run out of credits?Credits khatam hon to kya hota hai?
New orders are still saved but not checked until you top up.Naye orders save hote rehte hain lekin top up tak check nahi hote.
A buyer said STOP. What now?Khareedar ne STOP likha. Ab kya?
We stop messaging them and ask you to confirm their waiting orders yourself.Hum unhein message karna band kar dete hain aur aap se kehte hain ke un ke baqi orders khud confirm karein.
Can other shops see my customers?Kya doosri dukanen mere customers dekh sakti hain?
No. Other shops see only a score and a short reason — never your shop, your orders or your customers' details.Nahi. Doosri dukanen sirf score aur chhoti si wajah dekhti hain — kabhi aap ki dukan, orders ya customers ki maloomat nahi.
How do I connect my store?Store kaise connect karein?
See the Dekhein integration guidesintegration guides for Shopify, WooCommerce and the order link. — Shopify, WooCommerce aur order link ke liye.
For buyersKhareedaron ke liye
Why did a shop ask me for an advance?Dukan ne mujh se advance kyun maanga?
Parcels to your number were recently refused at the door at more than one shop. Aap ke number par haal hi mein ek se zyada dukanon par darwaze par parcel wapas kiye gaye. Check your statusApna status dekhein and ask for a review if it's wrong. aur ghalat ho to review maangein.
Will cancelling an order hurt me?Kya order cancel karne se nuqsan hoga?
No. Cancelling before the parcel ships is never recorded against you.Nahi. Parcel bhejne se pehle cancel karna kabhi aap ke khilaf darj nahi hota.
How do I stop the messages?Messages kaise band karein?
Reply STOP on WhatsApp. Reply START to turn them back on.WhatsApp par STOP likhein. Dobara chalu karne ke liye START.
Still need help?Abhi bhi madad chahiye?
Message us on WhatsApp. Email: Humein WhatsApp par message karein. Email: TODO: support email