Draft — pending lawyer review. This is not yet a final policy. Items marked TODO are still being decided.Draft — wakeel ka review baqi hai. Yeh abhi final policy nahi. TODO wali cheezon ka faisla abhi hona hai.

Privacy PolicyPrivacy Policy

Last updated: Aakhri tabdeeli: TODO: date it takes effect

Yaqeen helps online sellers in Pakistan decide how to handle cash-on-delivery orders. This page explains what information we hold about buyers and sellers, why, who can see it, and what you can do about it.Yaqeen Pakistan ke online sellers ko COD orders ke baare mein faisla karne mein madad deta hai. Yeh page batata hai ke hum khareedaron aur sellers ki kaun si maloomat rakhte hain, kyun, kaun dekh sakta hai, aur aap kya kar sakte hain.

Who we are: Hum kaun hain: TODO: company legal name, registered address and contact email

1. What we hold about buyers1. Khareedaron ki kaun si maloomat

• Phone number — stored in two ways: a scrambled one-way code used to recognise the same number across shops, and a locked (encrypted) copy used only by our system to send WhatsApp messages and calls.Phone number — do tarah rakha jata hai: ek ulta na ho sakne wala code jis se mukhtalif dukanon par wohi number pehchana jata hai, aur ek band (encrypted) copy jo sirf hamara system WhatsApp message aur call ke liye istemal karta hai.
• Order details — name, delivery address, city, items and amount. Only the shop that received the order can see them.Order ki tafseel — naam, pata, shehar, cheezein aur raqam. Sirf woh dukan dekh sakti hai jis ko order mila.
• Delivery history — how many parcels were accepted, refused at the door, or failed because of the courier, how many shops refused-at-door results came from, and the date of the last refusal. These counts are linked to the scrambled phone code.Delivery history — kitne parcel qubool hue, darwaze par wapas kiye gaye, ya courier ki wajah se nahi pohanche, kitni dukanon se wapsi ke nateeje aaye, aur aakhri wapsi ki tareekh. Yeh ginti scrambled phone code se judi hoti hai.
• Replies and calls — your WhatsApp replies to order messages, and the result of any confirmation call. Jawab aur calls — order messages par aap ke WhatsApp jawab, aur confirmation call ka nateeja. TODO: whether calls are recorded or transcribed, and by which provider
• Whether you asked us to stop messages (STOP).Kya aap ne messages band karne ko kaha (STOP).

2. What other shops can see2. Doosri dukanen kya dekh sakti hain

When you order from a shop that uses Yaqeen, that shop sees a score and a short reason, for example “Accepted 4 parcels before” or “Refused 3 parcels at 2 shops, most recently in the last 90 days”. Shops never see which other shops you ordered from, what you bought, or when.Jab aap Yaqeen istemal karne wali dukan se order karte hain, woh dukan ek score aur chhoti si wajah dekhti hai, maslan “Pehle 4 parcel qubool kiye” ya “2 dukanon par 3 parcel wapas kiye, aakhri pichle 90 din mein”. Dukanen kabhi nahi dekhtin ke aap ne kin doosri dukanon se, kya, ya kab khareeda.

3. Our fairness rules3. Hamare insaaf ke usool

• Only parcels refused at the door count. Cancelling before a parcel is shipped is never recorded against you.Sirf darwaze par wapas kiye parcel gine jate hain. Parcel bhejne se pehle cancel karna kabhi aap ke khilaf darj nahi hota.
• Courier problems (wrong address, rider didn't come, phone off) are not counted as refusals.Courier ke masail (ghalat pata, rider nahi aaya, phone band) wapsi nahi gine jate.
• Old refusals count for less over time; their weight halves about every 3 months.Purani wapsiyan waqt ke saath kam ahem hoti jati hain; un ka wazan taqreeban har 3 mahine mein aadha ho jata hai.
• Nobody is blocked. At most a shop asks for a small advance, paid straight to the shop — never to Yaqeen. The shop always makes the final decision.Kisi ko block nahi kiya jata. Zyada se zyada dukan chhota sa advance maangti hai, jo seedha dukan ko jata hai — Yaqeen ko kabhi nahi. Aakhri faisla hamesha dukan ka hota hai.

4. Why we use it4. Hum yeh kyun istemal karte hain

To check cash-on-delivery orders, to confirm orders with you on WhatsApp or by a short call, to send advance requests on a shop's behalf, and to keep delivery results up to date. We do not sell your information or use it for advertising.COD orders check karne, aap se WhatsApp ya chhoti call par order confirm karne, dukan ki taraf se advance ki darkhwast bhejne, aur delivery ke nateeje update rakhne ke liye. Hum aap ki maloomat bechte nahi, na ishtihaar ke liye istemal karte hain.

Legal basis: Qanooni bunyaad: TODO: legal basis and consent wording (lawyer questions 1, 5 and 15)

5. Messages and calls5. Messages aur calls

Order messages come from Yaqeen's WhatsApp number and name the shop. If you don't reply, we may place one short automated call in Urdu, only between 9 am and 9 pm Pakistan time. Reply STOP at any time to stop messages from Yaqeen, and START to turn them back on.Order messages Yaqeen ke WhatsApp number se aate hain aur dukan ka naam batate hain. Agar aap jawab na dein to hum Urdu mein ek chhoti automated call kar sakte hain, sirf subah 9 se raat 9 baje (Pakistan time) ke darmiyan. Kisi bhi waqt STOP likh kar Yaqeen ke messages band karein, aur START likh kar dobara chalu karein.

6. Your choices6. Aap ke ikhtiyarat

• See whether shops will ask you for an advance, and ask a person at Yaqeen to review it: Dekhein ke dukanen aap se advance maangengi ya nahi, aur Yaqeen ke kisi insaan se review karwayein: Check your statusApna status dekhein.
• Stop messages: reply STOP on WhatsApp.Messages band karein: WhatsApp par STOP likhein.
• Delete your information: Apni maloomat mitwana: TODO: what can be deleted and how, including delivery history (lawyer question 13)

7. How long we keep it7. Hum kab tak rakhte hain

Unconfirmed order-link orders are deleted after 24 hours, along with the name, address and number typed in. Unused review codes on the status page expire after 30 minutes.Order link ke jo orders confirm na hon woh 24 ghante baad mita diye jate hain, likhe gaye naam, pate aur number ke saath. Status page ke istemal na hue review codes 30 minute baad khatam ho jate hain.

TODO: retention periods for phone numbers, order details, delivery history and call recordings (lawyer question 12)

8. Who helps us run Yaqeen8. Yaqeen chalane mein kaun madad karta hai

• Supabase — database. Region: Supabase — database. Region: TODO: region
• Vercel — website hosting.Vercel — website hosting.
• Meta (WhatsApp) — order messages.Meta (WhatsApp) — order messages.
• Voice provider — confirmation calls: Voice provider — confirmation calls: TODO: Retell or Uplift
• The shop's own store platform (Shopify or WooCommerce), where Yaqeen writes its answer on the order.Dukan ka apna store platform (Shopify ya WooCommerce), jahan Yaqeen order par jawab likhta hai.

Some of these are outside Pakistan. In mein se kuch Pakistan se bahar hain. TODO: cross-border transfer wording (lawyer question 22)

9. Cookies9. Cookies

Our website uses one cookie, to remember whether you chose English or Roman Urdu. We don't use advertising or tracking cookies.Hamari website sirf ek cookie istemal karti hai, yeh yaad rakhne ke liye ke aap ne English chuni ya Roman Urdu. Hum ishtihaar ya tracking cookies istemal nahi karte.

10. Contact10. Rabta

Questions or complaints: Sawal ya shikayat: TODO: contact email and response time